Clients review the person, not just the business
People rave about one person and are lukewarm about another. Averaged into a single score, that difference is invisible to you and to anyone booking.
Use case · Salons & spas
Reviews are about people, not just the salon
Savorias reads every review your salon or spa gets and separates praise for a person, a treatment, or the setting, so you know what is actually working.
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Sanne V. 2 days ago Written in Dutch
She took real care with the color, and I love how it turned out, but the final bill was a lot more than I was quoted.
See originalSuggested reply
Thank you. We’re so glad you love the color. You should not have been surprised by the total, and we’re now confirming the full price when you book so it does not happen again.
Approve & post Regenerate
What we hear
Price complaints hide a communication problem
Most “too expensive” reviews are really about a surprise at the register. That distinction is what you need to see.
New clients only read the recent ones
A great rating built two years ago does not reassure someone reading this month’s reviews before they book.
Why this matters
Reviews influence how visible you are and which business customers choose
- 97%
- read reviews before choosing a local business
- 89%
- expect business owners to respond to reviews
- 74%
- look for reviews written in the last three months
- +12%
- more reviews after a business starts replying
What Savorias does
One place to read every review, answer it, and act on what it tells you.
Insights, not just a star rating
Savorias reads every review and tells you what customers praise most and what they complain about most. Recommendations quote what people actually wrote, so you can check them yourself.
Top praise
Staff
in 38% of reviews
Most common complaint
Value
in 12% of reviews
High confidence Value
Confirm the full price at booking, not at the register
Watch sentiment shift
See how customer sentiment moves week to week and catch a problem while it is still small, before it affects your rating.
+18%
Share of positive reviews versus the previous 90 days
Replies you can send in one click
Get a draft reply for any review, written in the language the customer used and in a tone that matches theirs. Edit it, or send it as it is.
Sanne V. 2 days ago Written in Dutch
She took real care with the color, and I love how it turned out, but the final bill was a lot more than I was quoted.
See originalSuggested reply
Thank you. We’re so glad you love the color. You should not have been surprised by the total, and we’re now confirming the full price when you book so it does not happen again.
Approve & post Regenerate
See where you stand locally
Follow nearby businesses and compare rating trends over time. When your score dips, you will know whether the change affects only your business or the whole area.
- 1 Competitor A 4.7 +0.1
- 2 Your business 4.6 +0.3
- 3 Competitor B 4.4 −0.2
- 4 Competitor C 4.1 +0.0
Change over the last 30 days
Frequently asked questions
Can we see how each stylist is reviewed?
Reviews that name a team member are grouped as their own topic, so consistent praise or a recurring issue becomes visible.
How recent are the insights?
New reviews are picked up and analyzed daily, and the trend view compares the last 30 days with the previous 30.
Will replies sound like us?
Drafts match the tone of the review they answer, and you edit before posting. Nothing is published without your approval.
Join the private beta
Join the waitlist for early access, free use through the pilot, and a founding rate that stays.